Direct Sales #
The GoTreads lifetime warranty is automatically included with all orders placed directly on our website.
Third-Party Sales #
Purchases made on Amazon, at industry trade shows, or from authorized dealers will need to be registered in order to secure the lifetime warranty. Information should be included with your purchase outlining the registration process. If you did not receive a card or have lost it, please contact us for registration details.
What is Covered #
The GoTreads lifetime warranty covers any breakage that may occur during normal use that is deemed a manufacture defect. As long as the product is used correctly, we will repair or replace any broken parts throughout its lifespan. Contact us with a photo of the broken part and your original order number and we will get it taken care of.
It’s important to remember that GoTreads are a consumable item, much like tires. Over a period of time, they can become worn out from repeated use. Wear and tear is not covered by the warranty. Breakage occurring during leveling without using a Stack Pack or similar rubber mats is not covered by the warranty. However, we do offer replacement parts and a modular, easy to replace panel system. This allows you to maintain GoTreads at a fraction of the cost of buying a whole new set.
To learn more or submit a claim request, visit our GoTreads Lifetime Warranty page.