Frequently Asked Questions
- Do you offer free returns?
Yes, we offer free returns for risk free shopping. If you receive your GoTreads and decide they aren’t for you, contact us back within 30 days of your order and we will arrange a return for GoTreads that are in new, unused condition.
- How soon will my order ship?
We process and ship orders throughout the workweek, from Monday to Friday. Orders that are placed before 2pm Central time are typically shipped on the same day. Additional time may be needed to process special requests or larger orders. Our hours of operation do not include holidays and weekends. We offer a variety of shipping methods to accommodate most needs.
- Where do you ship from?
GoTreads are shipped from Wichita, Kansas.
- Where are GoTreads made?
GoTreads are manufactured in Wichita, Kansas from USA sourced materials.
- Do GoTreads really work?
The original invention came into existence in 1975. Many years of experience lead to the eventual launch of full manufacturing in 1991. Over the last 30+ years of business, GoTreads have been used in all corners of the world in countless conditions. GoTreads will handle a broad range of conditions and have been proven many 1000’s of times over. No one can guarantee 100% success 100% of the time but we and our ever-growing customer base can attest to a very high success rate when using GoTreads for emergency traction.
- What shipping method do you use for free shipping?
Currently, orders over $99 ship free to the lower 48 states via UPS Ground or USPS Priority Mail. Orders to Hawaii or Alaska typically ship via USPS Priority Mail for a flat rate.
- Do you offer military or first responder discounts?
We offer military and first responder discounts. Visit this page .
- Can I really park on top of GoTreads to level an RV/vehicle?
Yes! GoTreads are rated for 50,000 pounds per axle. You can level up to 4″ with the GoTreads XL. We recommend using the optional Stack Pack when leveling. Learn more here .
- What does the lifetime warranty cover and how do I get it?
Orders placed directly through our site come with a lifetime warranty by default. The warranty covers breakage of GoTreads during normal use due to a manufacturing defect. Simply contact us with a photo of the broken part and your original order number and we will get it taken care of. More details can be found on our warranty page .
- What are GoTreads made out of?
GoTreads are made of a polypropylene copolymer blend. A material that remains flexible down to -35 F degrees.
The hinge pins are made from corrosion resistant plated steel.
Our GoTreads components are from USA manufacturers.
GoTreads for Van Life FAQ
- Which size of GoTreads is best for a van?
We recommend GoTreads XL for most vans. This will give you over 4 feet (1.2 m) of traction and up to 4 inches (10.2 cm) of leveling per GoTread.