Yes, as long as it hasn’t shipped yet. In-stock orders placed before 2 pm Central on weekdays usually ship the same day, so contact us as soon as you can.
| You want to | Before it ships | After it ships |
|---|---|---|
| Cancel | Full refund to your original payment method | Return it within 30 days if unused (see our refund policy) |
| Fix the shipping address | We update it before the label is made | We’ll try to reroute with the carrier |
| Upgrade (pair to bundle, Regular to XL) | We edit your order and send a link for the price difference | Order the add-on separately |
| Downgrade or remove an item | We edit your order and refund the difference | Return the item if unused |
| Add an item | We add it and ship everything together | We ship it separately |
Refunds #
Refunds go back to your original payment method. Your payment processor sends its own confirmation email, and the refund usually shows up within a few business days. You don’t need to do anything else.
Placed the same order twice? #
It happens, especially if checkout froze or you retried on another device. Let us know which order to keep and we’ll cancel and refund the other.
More details are in our refund policy.