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Product Usage & Features

17
  • Download GoTreads Instruction Manual
  • How do I use GoTreads for traction?
  • How do I put GoTreads in the cube bag?
  • Can I use GoTreads on a boat ramp?
  • Do GoTreads work on ice?
  • Do GoTreads work in mud?
  • Which size GoTreads for a UTV?
  • How do I use GoTreads for leveling?
  • Can GoTreads be used as a jack stand?
  • Do you have tips for using GoTreads with Pro Master, Sprint vans, or similar vehicles with Traction Control Systems?
  • GoTreads didn’t work for my RAM Promaster / Travato. Am I doing something wrong?
  • Can I use GoTreads a wheel chock?
  • How do I use GoTreads with a dually/dual-wheel truck?
  • How do I use GoTreads for leveling my dually/dual-tire truck?
  • What is the best size of GoTreads from my RV?
  • Which size of GoTreads should I get for my van?
  • Where can I find the Go Rack Mounting Instructions?

Ordering & Shipping

8
  • What shipping method do you use for free shipping?
  • How do I track my GoTreads order?
  • Where do you ship from?
  • How soon will my order ship?
  • Do GoTreads come with a GoTreads bag?
  • What does the GoTreads lifetime warranty cover and how do I get it?
  • Do you ship internationally?
  • Do you offer free returns?

Troubleshooting & FAQs

9
  • My GoTreads warp after leveling. Is that normal?
  • Why do my new GoTreads smell?
  • Can I recycle GoTreads parts?
  • What are the dimensions, weights and specifications of GoTreads?
  • What are GoTreads made out of?
  • Who makes GoTreads?
  • Where are GoTreads made?
  • My GoTreads are warped/bent. Is that normal?
  • I’m having traction control system issues in my Sprinter Van. Can you help?

Repair & Maintenance

3
  • Can I buy replacement parts?
  • How do I replace GoTreads parts?
  • My GoTreads are warped/bent. Is that normal?
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What does the GoTreads lifetime warranty cover and how do I get it?

Direct Sales #

The GoTreads lifetime warranty is automatically included with all orders placed directly on our website.

Third-Party Sales #

Purchases made on Amazon, at industry trade shows, or from authorized dealers will need to be registered in order to secure the lifetime warranty. Information should be included with your purchase outlining the registration process. If you did not receive a card or have lost it, please contact us for registration details.

What is Covered #

The GoTreads lifetime warranty covers any breakage that may occur during normal use that is deemed a manufacture defect. As long as the product is used correctly, we will repair or replace any broken parts throughout its lifespan. Contact us with a photo of the broken part and your original order number and we will get it taken care of.

It’s important to remember that GoTreads are a consumable item, much like tires. Over a period of time, they can become worn out from repeated use. Wear and tear is not covered by the warranty. Breakage occurring during leveling without using a Stack Pack or similar rubber mats is not covered by the warranty. However, we do offer replacement parts and a modular, easy to replace panel system. This allows you to maintain GoTreads at a fraction of the cost of buying a whole new set.

To learn more or submit a claim request, visit our GoTreads Lifetime Warranty page.

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GoTreads / Pinto, Inc.
Wichita, Kansas
Call/Text: 833-867-8825
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help@gotreads.com

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  • Shop
    • Main Shop
    • Shop by Model
      • GoTreads Regular – 46″
      • GoTreads XL – 58″
      • GoTreads XXL – 70″
    • Bundles and Kits
    • Accessories
    • Replacement Parts
    • Dealers
      • USA Dealers
      • Australia
      • Canada
  • Learn More
    • About GoTreads
      • How They Work
      • Features
      • Size Comparison
      • Reviews
      • About Us
      • Shipping
    • Fleet & Military
      • Fleet Operators
      • Government & Military
  • Support
    • GoTreads Manual
    • Help Articles
    • FAQ
    • Warranty
    • Returns
    • Contact Us
  • Community
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    • Points & Rewards
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